Refund, Return & Reprint Policy

At Control Print Sdn Bhd, we strive for perfection. However, because our products are custom-printed to your unique specifications, we have specific guidelines regarding refunds and returns.

1. The “Custom Product” Rule

Since all orders are manufactured specifically for you, we do not offer refunds or cancellations once an order has moved into the “Processing” or “Completed” status. We cannot restock or resell custom-printed materials.

2. Issues Eligible for a Reprint

We will happily provide a 100% Free Reprint if the error was caused by our production team. This includes:

• Manufacturing Defects: Issues with binding, cutting, or lamination.

• Incorrect Material: If the paper stock or finish is different from what you ordered.

• Major Printing Errors: Significant streaking, ink blots, or mechanical errors not present in your original file.

3. Issues Not Eligible for Refund or Reprint

We cannot offer a refund or reprint for errors outside of our control, including:

• Customer Typos: Spelling, grammar, or punctuation errors in your uploaded design.

• Low-Resolution Files: Images that appear blurry or “pixelated” because the uploaded file was low quality.

• Color Variance: Slight shifts in color (Standard CMYK variance). If color accuracy is critical, we recommend ordering a physical sample/proof first.

• Bleed/Margin Errors: Text or images cut off because they were placed outside the “Safe Zone” or lacked “Bleed” as per our File Preparation.

4. How to File a Claim

If there is a problem with your order, please follow these steps:

1. Notify Us: Contact us at ctrlpsb@gmail.com / +60162337562 within 2 days of receiving your order.

2. Provide Evidence: Include your Order ID and clear photos of the defect.

3. Return of Goods: In some cases, we may ask you to return the defective batch to our facility for inspection before a reprint is authorized.

5. Refund Method

In the rare event that a reprint is not possible and a refund is authorized, it will be credited back to your bank account (Duitnow/FPX) within 7–14 working days, depending on your bank’s processing time.